Booking Terms and Conditions for Brighton Holistics
1.1 – You can book 24 hours a day on our website, where you can pay via credit or debit card, PayPal (no PayPal account needed) or Bank Transfer. Please note that if you pay via bank transfer, we will only hold the course open for you for five days so funds must be released within this time. If there is less than seven days before the course start date, a bank transfer payment will not be accepted. On the website, you have the option to pay the full course cost at the time of booking. We take credit or debit card bookings over the phone during office hours. To book a course, a non-refundable deposit of 50% of the course fee must be paid, and the final payment must be made no later than fourteen days before the course start date. Once your deposit payment has been received an email will be sent to you confirming your place on the course and confirming the date(s) you have booked. Upon paying your 50% deposit, you agree to the terms and conditions of Brighton Holistics.
1.2 – An invoice will be sent to you for your balance payment; this must be paid fourteen days before the course start date. Places are limited and on a first-come, first-serve basis. Please make sure you keep copies of your receipts as duplicates will not be issued.
1.3 – If you wish to make full payment by credit or debit card, please call Brighton Holistics on 01273 672 690 during office hours – Monday – Friday 9:00 am to 5:00 pm, excluding bank holidays, (Easter Holiday- Good Friday through to Tuesday after Easter – Christmas Holiday December 21 through to January 4) or visit our website where bookings are available online 24hrs. www.BrightonHolistics.co.uk
1.4 – You will receive an email confirmation within three days. This email will be sent from firstname.lastname@example.org; the subject heading will be “Brighton Holistics Course Confirmation. PLEASE READ THIS EMAIL IN FULL”. This email will include a PDF version of the Learners Welcome Manual (please click to download) and a Models Welcome Manual (please click to download) if your course requires a model (please see below for this information). If you book a course by calling the Brighton Holistics office the email will contain a Student Information Form which must be completed and returned. This information is needed fourteen days before the course start date. If you book, online, the student form is completed at the time of checkout. It is extremely important that the information you give us is complete and correct. If you require any help with learning, this needs to be declared on the form. If you have an Educational Report Statement or an Educational Health Care Report/Plan, outlining your learning needs, this needs to be submitted prior to starting the course, so that the relevant help and support can be discussed and put in place. If we are not able to facilitate your requirements, we will work with you to help try to find a suitable training school which will be able to facilitate your requirements. Learners who book a course agree to the Brighton Holistics Learners Agreement.
1.5 – Important: Places cannot be confirmed until a 50% non-refundable deposit has been received, and due to small classes, it is on a first-come, first-served basis.
1.6 – Final Payment: Once your deposit has been received, the final payment for your course is to be paid no later than fourteen days before the start date. You can pay the whole course fee at the time of booking if preferred. If payment isn’t made fourteen days before the course start day your place on the course may be terminated should the course be full and someone else wishes to take your place. You will be invoiced for the balance payment, and it is the learner’s responsibility to make sure this is paid on the due date. Brighton Holistics reserves the right to pursue any non-payment legally.
2.1 – Cancellation Policy
In the unlikely event, the course date you have chosen is cancelled by Brighton Holistics an email will be sent to you, you will be offered an alternative date. If you cannot attend this date, then Brighton Holistics will refund your deposit and/or all course fees that have been paid. Brighton Holistics will not be liable for any expenses incurred by the learner associated with joining that course.
2.2 – Cancellations Payments
- Due to limited places on our courses, all deposits are strictly non-refundable.
- Courses cancelled within fourteen days of the course start date = 100% of the course fee will be forfeited
- Courses cancelled more than fourteen days of the course = a credit note will be issued for 100% of any fees paid to be used on another course but must be used within four months of issue.
- If you chose not to complete your course once you have started for any reason, no refund will be given.
- If you have requested or booked on a one to one training day and you cancel the training day for any reason no refund will be given a credit note will be issued for 100% of any fees paid to be used on another course but must be used within four months of issue.
- If you have booked a continuing education course (and upgrade course) and you cancel the training for any reason no refund will be given a credit note will be issued for 100% of any fees paid to be used on another course but must be used within six months of issue.
2.3 – Please ensure that you are booking onto the correct course. Refunds will not be available to any learner who has started or completed a course, who then decides that it does not meet with their requirements.
2.4 – A learner can request to transfer their course start date only once, with the express permission of the Brighton Holistics Administration Office. This must be applied for by email and needs to be requested 14 days before the course start date. Any requests received less than 14 days from the course start date will be dealt with, as stated in 2.2.
2.5 – If you have received funding to attend your course and you decide not to complete for any reason, Brighton Holistics have to notify the funding agency of your decision. The funding agency may then recoup the funds paid. This is the reasonability of the learner to pay these funds back to the funding agency, not Brighton Holistics.
2.6 – Cancellations will only be dealt with during office hours Monday to Friday. 9 am till 5 pm, excluding bank holidays. If you email or telephone out of these office hours, the cancellation will be dealt with on the next working day. This will be the date the cancellation was received and will be the date the admin office will work from.
3 – Course Instalment Payments
Payment plans are only available on level 3, 4, and 5 therapy qualification courses and not available for online courses. If a payment plan is arranged between Brighton Holistics and the learner to fund a course, this will be at 0% interest. The payment plan is set up at the time of paying the deposit and cannot be set up once the course has been confirmed. An invoice will be sent to you on the 1st of each month for the agreed amount and must be paid within seven days. A loan agreement between Brighton Holistics and the learner must be signed. Proof of address must be supplied (copy of driving license or latest utility bill) when returning the loan agreement. Apart from sending your monthly invoice, Brighton Holistics will not chase you for your monthly payments. Any late payments will be liable for a 20% late payment fee. All courses must be paid in full before the course start date unless otherwise agreed with Brighton Holistics. Once a payment plan is in place, full payment must be made even if you decide to cancel the course or decide to leave the course before the course completion for whatever reason. Once a course has been confirmed, the course cannot be transferred to another person course. Course fees cannot be transferred to an alternate course or start date and are non-refundable. Please note that a loan agreement can only be put in place for people who live in the United Kingdom. If a loan agreement is not returned to Brighton Holistics, you are still bound to this agreement by agreeing to the Brighton Holistics booking term and conditions. Brighton Holistics reserves the right to pursue any non-payment legally.
3.1 – Paypal Credit
Brighton Holistics has set up an agreement with PayPal to allow our learners to use PayPal Credit. The PayPal Credit agreement is between the learner and PayPal and has no association with Brighton Holistics. The Brighton Holistics terms and conditions will not be altered, effected or amended in any way if this is the chosen payment method. The PayPal credit facility is another option to pay for your course(s).
3.2 – Telephone Orders
A member of the Brighton Holistics Administration team will contact you within three working days (Monday to Friday) during 9 am and 5 pm to take your card details. If the course is not paid for within three days of the order being placed, the course will be cancelled.
4.1 – Insurance
The qualification gained from our short course will only be accepted for professional practice and insurance if the learner holds the prerequisites of a recognised accredited Level 3 or 4 Body Sports Massage / Aromatherapy / Reflexology / Beauty (level 2 or 3) qualification. Please also note that if you wish to study a level 3 qualification, there are no pre-course requisites.
4.2 – Please note that some one-day courses or online courses, offered by other providers, in Massage, Aromatherapy, Reflexology and other practical therapies may not be recognised qualifications which means they do not meet the National Occupational Standard or Core Curriculum.
4.3 – It is the learner’s responsibility to check with their insurance company and or professional body, that they hold the required pre-course requisites before attending a course at Brighton Holistics. It is NOT the responsibility of Brighton Holistics, and Brighton Holistics will not be held liable for any fees incurred for training which is then not recognised by the learners’ insurance company due to not having the pre-course requirements.
5 – License to Practice Therapy
Some London boroughs require therapists to have a license and specific qualifications (i.e., FHT, VTCT, NVQ or Level 3). It is each student’s responsibility to check that the course they have booked onto will meet the requirements of their local council or any employer whom they wish to work for. This must be done before booking onto a training course as refunds are not available to any student who has started or completed a course, who then decides that it does not meet their requirements.
6.1 – Tutors and Courses
Brighton Holistics has male and female tutors, and courses are open to both men and women. We are unfortunately unable to guarantee whether your course will be offered by a male or female tutor. If you explicitly do not wish to practice on a male or female client, then you may be required to provide your own model for your training.
6.2 – If you have booked onto a Swedish Body Massage Level 3 course or a Body Massage Level 3 course, or if your courses contains Body Massage Level 3 we will upgrade you to Sports Massage Level 3. This will be of great benefit to you, as this course will give you much more underpinning knowledge and additional techniques which can be used in your massage therapy when qualified. You will be award two qualifications Body Massage Level 3 and Sports Massage Level 3.
7.1 – Course Start Times
- All courses start at 10.30am
- All courses finish around 4.30pm*
- A Half-day will finish at 2 pm*
* Reiki 1st degree finishes at 3 pm and Introduction to Aromatherapy finishes at 2 pm
7.2 – Class Size:
We believe that small groups are best for training. We always try to work with a maximum of eight learners per class, which allows the tutor to monitor individuals progress and development. On very rare occasions we may need to add additional learners to a group, however we would never have more than ten learners in a class.
7.3 – Late Arrival
If you find that you may be arriving late for a course, we require you to contact the Brighton Holistics as soon as possible. You must make contact before 10.30am (the start time for the course). If you arrive later than 15 minutes after your course start time, you will not be able to participate with the course and will be required to attend a future training date, where an additional fee of £145 will be charged. Please do your best to avoided lateness by checking the route to Brighton Holistics well in advance and researching alternative routes if delays seem likely. Note that by just entering the Postcode into a Sat Nav or Google Maps, you will not be taken directly to the course location, you must enter the street number as well. Please see your welcome manual, which was e-mailed to you when you booked your course, for full directions and instructions on how to get to the course venue.
8 – Photographing or Videoing/recording (with I-phone, tablet or any other device)
Learners are NOT PERMITTED to take pictures or to film or record fellow students, tutors or procedures on any courses at any time without the express permission of Brighton Holistics. If due to a learning requirement, you wish to film or record any training, you must make Brighton Holistics aware of this before the start of your course so that we can discuss with you your potential options in this regard. If any learner is found to be filming or recording without permission, the learner will be asked to delete any images, film or recordings and to show proof that they have done it. If the learner continues to film or record after being asked not to, they will be asked to leave the training, and no refund for the course will be offered.
9 – General Contraindications (these apply to all courses)
Brighton Holistics reserves the right to withhold training if any of the following health and safety contraindications are present in any student or model who attends a training course. It is the responsibility of the student to check the contraindications listed below before booking a course. All the general contraindications apply to all students and models unless agreed with Brighton Holistics prior to the training date. If you require any advice on these conditions, please call us on 01273 672 690.
- Fungal conditions (on the hands or feet), verrucae on the feet and/or warts on the hand. (These must be covered)
- Pregnancy (all stages). If you are attending a pregnancy massage course, your model must be past their first trimester.
- Any physical disability or restriction of any kind, in any part of the body, which prevents free movement for delivering (and receiving of) the techniques of each training course.
- ALL infectious diseases and ANY infectious condition such as Viruses, colds, cold sores, warts as well as bacterial infections such as impetigo, boils, conjunctivitis, sties, ringworm etc.
- Under the influence of alcohol or drugs.
- Extensive wounds, cuts, bruises or abrasions to hands and/or feet, or in any area of the body where the treatment will be performed.
- Extensive (or recent/severe) inflammation anywhere in the body (including severe, localised sunburn).
- Central nervous disorders, cerebral palsy, multiple sclerosis and Parkinson’s Disease, trapped, pinched or inflamed nerve.
- Bulging or herniated disc.
- Numbness, tingling or reduced sensitivity in the extremities or in any treatment area.
- Thrombosis/embolism or phlebitis, recent stroke, haemorrhage or blood clots.
- Excessively high or low blood pressure, dizziness and/or nausea.
- Serious heart conditions/circulatory disorders/severe varicose veins.
- Paranoia, psychosis or schizophrenia.
- Osteoporosis, spondylitis, severe rheumatoid or osteoarthritis.
- Any undiagnosed condition or illness.
- Head lice or nits.
- Recent head injury or neck injury (including whiplash).
- Recent operations/surgery: anywhere in the body.
- Diarrhoea and/or vomiting.
10.1 – Requirements on the day
Please bring a cold lunch with you (e.g. sandwiches, salad, etc.); we do not have any food preparation areas for the heating up of food, but we do have refrigeration facilities. Please avoid bringing food that has strong aromas as this is not only a training room but also a treatment room.
- Please bring some flip flops or other indoor shoes with you to wear around the treatment room.
- Refreshments such as tea, fruit teas, coffee and water are all provided
10.2 – Please also bring four large bath towels and one hand towel; these will be used by yourself during the practical training session. Please note that Brighton Holistics do not supply towels for training.
Towels will not be required if you are attending the following courses: –
- First Aid
- Seated Chair
- Indian Head
- Reiki courses
- Working with Pre-Blended Oils
- Introduction to Aromatherapy
- Aromatherapy Product Making
11.1 – Models
As training is given in small groups, learners will be required to bring a model for each day of the training course, for you to practice the treatment on. Learners do not practice treatments on each other as this reduces the learning time by half. The model would not be required until 1.15pm each day for the practical session. Please note that models are NOT permitted to sit through theory sessions. The reason for this is that the model can become a distraction to the other learners. It is the responsibility of the learner to supply the model NOT Brighton Holistics. Please note models must be over the age of 16.
11.2 – With prior arrangement, models can sometimes be supplied at an additional cost of £20 per training day. This must be requested at the time of booking (via the course booking form) or with sufficient prior notice (14 days) before the course start date (via the contact us page). Telephone requests for models will not be accepted.
11.3 – Models will be required for the following courses.
- Advance / Deep Tissue Massage
- Bamboo Massage
- Candle Massage
- Crystal Reflexology
- Eye Lash and Brow Treatments
- Hot & Cold Stone Massage
- Hot Stone Reflexology
- Introduction to Reflexology
- Introduction to Facials
- Introduction to Massage
- Introduction to Indian Head Massage
- Lomi Lomi (Hawaiian)
- Manual Lymphatic Massage*
- Myofascial Release
- Oncology Massage*
- Oncology Reflexology*
- Pregnancy Massage (Please note for pregnancy massage your model does not need to be pregnant and can be male or female)
- Reflexology Lymphatic Drainage*
- Revitalising Facial Massage
- Qualification Refresh
- Seated Chair Massage
- Sugaring Treatments
- Sports Taping and Strapping
- Subtle Energy Massage
- Thai Herbal Compress
- Thai Foot Massage
- Threading Level 2
- Waxing Level 2
*Please note that MLD and Oncology Massage are the same courses.
*Please note that the Oncology Reflexology training course and Reflexology Lymphatic Drainage training course are the same courses.
11.4 – Models will only be required for the following courses if being taught on a one to one basis. Brighton Holistics will notify you if models are required if you are attending a qualification course.
- Advanced Reflexology
- Aromatherapy Level 3*
- Body Massage Level 3*
- Facials and Skin Care level 2
- Indian Head Level 3*
- Manicure & Pedicure Level 2
- Neuromuscular & Soft Tissue
- Objective Physical Assessment
- Posture Analysis & ROM
- Reflexology Level 3*
- Reiki 2nd degree (day two only)
- Sports Massage Level 3*
- Sports Massage Level 4*
- Sports Massage Level 5*
- Swedish Body Massage Level 3*
- Trigger Point Therapy
*Please note if you are attending a Level 3 qualification i.e. Body Massage, Sports Massage, Aromatherapy, Indian Head Massage, Swedish Body Massage, Reflexology or any upgrade courses and during the course you are unable to be massaged/treated for any reason what so ever, then it is the learners responsibility to source a model for the practical element of the course, not Brighton Holistics.
11.5 – Models are NOT needed for the following courses.
- Introduction to Aromatherapy
- Working with Pre-Blended oils
- Aromatherapy Product Making
- Reiki First Degree
- Reiki Master Practitioner
- Reiki Master Teacher
12.1 – Training Manuals, Case Studies and Certification
Brighton Holistics uses a computerised education system called a “Moodle” (we call this the Learners Portal) for all courses. This system is used across all education levels and is easy to use. You will need to have basic computer skills to use this system. An email will be sent to you on your training day, giving you the information you need to access this system. Please note that we do not email manuals or send out training manuals before the course start date.
12.2 – Training Manuals: Will be downloadable to each learner via their online Learning Portal. These manuals will be available to download for 60 days once your course has started. It will be the learner’s responsibility to download and save their training manuals within this time. Manuals can be read on all devices.
12.3 – Case Studies: Each qualification course (level 2, 3 and 4) will require case studies. A short course may also require you to complete case studies to obtain a full diploma certificate. This information will be shown on the relevant course website page. All case studies will need to be uploaded to the Learners Portal. It is the learner’s responsibility to make sure that all work is saved and backed up. Once the learning outcomes have been achieved, and you have completed your course, the Learners Portal will be saved and archived, and you will no longer have access to this course.
12.4 – Certification: On a Short Diploma / CPD course, you will be required to upload a copy of your Level 3 qualification to the Learners Portal before certification can be issued. This is a requirement from the course accreditor. It is the learners’ responsibility to ensure they have the required pre-course requisite before booking onto a course.
12.5 – If you complete a Short Diploma / CPD course but choose to complete with a CPD certificate, we will not be able to offer a diploma certificate after the CPD certificate has been issued. For further information on the difference between CPD and Diploma certification, please click here. Please note that we do not offer a CPD certificate for Manual Lymphatic Drainage or Oncology Massage.
12.6 – Certification for all our courses is sent via email. This is sent to you once you have met the learning outcomes and final assessments. We aim to have all the certification sent to you within seven working days.
12.7 – Certification will be issued under the name you gave at the time of booking. Please make sure you keep copies of manuals and certificates as duplicates will not be issued.
12.8 – Please also note that if you fail to log in to the system for 60 days, the system automatically removes you, and all uploaded work and grades will be deleted. It is the learners’ responsibility to log in and keep the system updated, not Brighton Holistics. Brighton Holistics will not be responsible for work which is lost or deleted.
13.1 – Course Timeframe – Short CPD and Diploma Courses
All short courses which require case studies must be completed within two months (60 days) of your course start date. The course can only be extended by four months after the original two months totalling (6 months). You must apply in an email to email@example.com for an extension. There will be a £40 administration (per course) fee for extending your course. If an extension is requested and you choose not to use it, the extension fee is still due for payment. After this time, you will be required to start the course again at your expense, or you can opt for a CPD certificate to be issued). If you request an extension and don’t use it the extension fee is still due for payment.
13.2 – Course Timeframe – Level 2 Beauty Qualifications
Coursework must be completed within the 2-month allotted timeframe. Courses can only be extended/deferred with the express permission of Brighton Holistics. You must apply in an email to firstname.lastname@example.org for an extension and documentation may be required from you for this. There will be a £180 administration fee for extending your course. If the course overruns and goes over a four-month period from the course start date you will be required to attend additional training and will be required to pay for this time. The course can only be extended to a maximum of 6 months from your original course start date. After this time, you will be required to start the course again at the full current course price.
13.3 – Course Timeframe – Level 3 Qualifications
All coursework must be completed within the 10-month allotted timeframe. Courses can only be extended/deferred with the express permission of Brighton Holistics. You must apply via email to email@example.com for an extension and documentation may be required from you for this. There will be a £180 administration fee for extending your course, and this will extend your course for two months. The course must then be completed within the twelve-month time frame. If you require additional time to complete your course, an extension will only be granted on medical grounds, and medical documentation will be required. The course can then only be extended by a further six months to a total of 18 months from the course start date. In this case, you will be required to attend two additional training days at the cost of £145 per day and the learner will need to supply a model for each training session. If you do not complete the course within the 18-month maximum timeframe, you will need to rebook onto a new course and start the course from the beginning at full course cost price.
13.4 – Course Timeframe – Level 3 Upgrade Qualifications
Coursework must be completed within the 6-month allotted timeframe. Courses can only be extended/deferred with the express permission of Brighton Holistics. You must apply in an email to firstname.lastname@example.org for an extension and documentation may be required from you for this. There will be a £180 administration fee for extending your course. If the course overruns and goes over an eight-month period from the course start date you will be required to attend additional training and will be required to pay for this time. The course can only be extended to a maximum of 10 months from your original course start date. After this time, you will be required to start the course again at the full current course price.
13.5 – Course Timeframe – Level 4 and 5 Qualifications
Coursework must be completed within the 6-month allotted timeframe. Courses can only be extended/deferred with the express permission of Brighton Holistics. You must apply in an email to email@example.com for an extension and documentation may be required from you for this. There will be a £180 administration fee for extending your course. If the course overruns and goes over an 8-month period from the course start date you will be required to attend additional training and will be required to pay for this time. The course can only be extended to a maximum of 10 months from your original course start date. After this time, you will be required to start the course again at the full current course price.
13.6 – Courses with multiple therapy disciplines
If your course is made up of different disciplines, (Massage Diploma, Complementary Therapy Diploma, Sports Massage Diploma) it’s the learner’s responsibility to choose the date which best suits you for each course. Dates for each course must be selected from the course listing shown on the Brighton Holistics website www.brightonholistics.co.uk. To book a place on the chosen discipline, we ask that you go through the normal course booking procure but the use the “telephone order” option to confirm your booking. We will then, in turn, confirm the course booking to you. Please read 11.1 regards models.
13.7 – Course Dates
Brighton Holistics publish all the training dates for courses via the website www.brightonholistics.co.uk. It is the learner’s responsibility to make sure that they are available for all training days as every course requires 100% attendance. Although we publish dates as weekend or weekday courses and will endeavour to ensure the course dates do fall on the appropriate days of the week, there could sometimes be occasions, due to tutor availability, that this is not always possible. Please see above regarding course time frames etc.
If you defer your course for any reason and have not yet completed all the necessary training days, you will only be permitted to join and alternative course if that course has availability. Brighton Holistics will not reserve a space or remove a learner from another course to facilitate you. If you defer your course, you must still follow the original course time frames as explained in 13.1, 13.2, 13.3, 13.4 and 13.5 of the Booking terms and conditions.
13.8 – Products Used During Practical Training Days
While you are at Brighton Holistics, all training products will be supplied. If you require or use any special products (e.g. vegan), please bring these with you on the training day.
The Products we use are: –
Massage Wax – From Annies Waxes (beeswax)
Essential / Carrier Oils – Tisserand and Base formula all ethically sourced (aromatherapy courses only)
Cleansing products – General hand and foot sanitiser
14.1 – Assessments for Level 2, 3 and 4 Qualifications
14.1.1 – We offer three routes for qualifications: ITEC, VTCT and FHT.
14.1.2 – ITEC and VTCT are the largest Government approved Awarding Bodies, and FHT is the largest and leading professional association for complementary, beauty and sports therapy.
14.1.3 – All FHT qualifications taught at Brighton Holistics follow the National Occupational Standards and Core Curricula in the UK.
14.1.4 – The reason for working with three very high-profile organisations is to give you the learner the best options to suit your requirements.
14.1.5 – The courses follow the same format, but the final assessment process is different.
14.1.6 – All the prices shown on the Brighton Holistics website include VAT and one FHT final assessment. If you choose to go down the ITEC or VTCT assessment route, an assessment fee of £200 will be charged per therapy discipline. This is to cover all the additional costs incurred for this assessment.
14.1.7 – Please do not arrive more than 5 minutes early for your assessment. If you are more than 5 minutes late, this will be an instant fail, and you will be invited to retake. A £125 administration fee will be applied if this happens.
14.1.8 – Please make sure that you arrive ready for your assessment. Therapy dress and professional standards must be adhered to during your assessment, and you must arrive ready for the assessment. Nail varnish and false nails must be removed before any assessment.
14.2 – Please note once your assessment has been confirmed your assessment cannot be cancelled, as the assessor and external assessor have been booked and confirmed. If you fail to turn up or cancel your assessment, this will result in a £125 cancellation fee being applied. Assessment dates will be offered to you in plenty of time before your scheduled assessment. Please note that we do not run assessments every month. If you are ready to complete your final assessment early, this can be completed after you last practical tutorial day. If you extended your course for any reason, you will be notified of any planned assessment each time an assessment date has been arranged, and it is the learner responsibility to confirm the date. Once an assessment notification has been published, Brighton Holistics will not chase you to confirm the date. Assessment dates are set by the internal assessor, external assessor and external verifier not Brighton Holistics.
14.3 – Please note that attending the practical assessment does not mean that you have passed. If you do not meet the required level, you will be asked to return for extra training and to take another assessment. There will be a fee of £125 for this additional assessment, which will take place on the next planned assessment date.
14.4 – Please note that the assessment can be stopped at any time by the client/model or the assessor if either feels that the standards are not being met. The reasons for stopping the assessment will be explained and documented on the assessment paperwork.
14.5 – It is the learns responsibility to make sure that all coursework is saved and backed up. Lost coursework is the reasonability of the learner, not Brighton Holistics.
14.6 – Please bring with you four large towels and a hand towel to use during the treatment along with a blank copy of your consultation form and aftercare documents.
14.7 – After you have completed the practical assessment, you will be notified within seven working days of your assessment date whether or not you have met the required level to pass. Your mark will be a pass or fail.
14.8 – All modules of your course must be completed; nothing can be outstanding. Please make sure that everything is uploaded three days before your assessment date, as your portfolio will be locked, and you will no longer have access to it.
15 – Correction & Clarification
Every effort has been made to ensure that the information and advice given in all training courses is accurate and up to date. Whilst the information and advice were given throughout is believed to be true and accurate at the time of production, Brighton Holistics cannot accept any legal responsibility or liability for any errors or omissions that may be made. Brighton Holistics accepts no responsibility or liability whatsoever for the accuracy of the information, conclusions that may be drawn from it, or how the information is interpreted and implemented. This is the basis on which the information is presented, and the courses offered.
16 – Copyright
All rights are reserved. The copying or reproducing of any of the content of this website or training material is strictly prohibited without prior consent. The content of all Brighton Holistics training material, even when unbranded, remains strictly under the ownership and copyright of Brighton Holistics and may not be copied, duplicated or shared by any means without explicit permission from Brighton Holistics. All intellectual rights to all Brighton Holistics products remain strictly with Brighton Holistics.
17.1 – Permissible Use of Training and Training Manuals
Brighton Holistics offers practitioner training courses to learners providing them with the skills for delivering therapy. Our courses are not designed or intended to permit students to offer training themselves. All course materials are strictly intended for reference purposes when delivering therapy. The unauthorised copying, distribution, sharing or other use of training manuals or materials is a serious breach of copyright.
17.2 – Privacy
Brighton Holistics is fully committed to full compliance with the requirements of the General Data Protection Regulation. Brighton Holistics will, therefore, follow procedures which aim to ensure that all team members who have access to any personal data held by Brighton Holistics are fully aware of and abide by their duties under the General Data Protection Regulation. Brighton Holistics will not share any information with any third party except if requested by law. For further information on our Data Protection Policy, please click here.
17.3 – Links
Brighton Holistics accepts no liability for the content or practices of any websites that may be linked to or through this site or embedded in any of the training portals. Such links are maintained “as is” for information purposes only and Brighton Holistics does not, therefore, necessarily approve of or endorse the content of those sites.
18 – People with disabilities
Brighton Holistics’ training room is situated in a residential garden setting. To reach the training room, you will need to make your way up a steep driveway and footpath, totalling about 40 meters. Along the footpath, there are three small steps and then a step into the training room. Once in the training room, all surfaces are flat. Please note that we only have a standard toilet with no modifications.
Online Course Bookings & Learners Portal
19.1 – System Service Level
Brighton Holistics products are hosted securely with a licensed Moodle Partner. Brighton Holistics has a service level agreement with the Moodle Partner that states that the hosting environment shall normally be available on a 24×7 basis with a 99.8% uptime guarantee. This excludes scheduled downtime that is occasionally required for upgrades and is agreed with Brighton Holistics in advance. The system is very stable, and downtime is extremely rare, however, should the Moodle service be lost for a period of time due to circumstances beyond the control of Brighton Holistics, Brighton Holistics takes no responsibility whatsoever for any loss of business or earnings and will not under any circumstances be liable for any costs, losses or inconvenience incurred directly or indirectly from the downtime.
19.2 – Delivery
We endeavour to register all training courses within 24 to 48 hours of taking the booking. If a booking is made during normal office hours – Monday – Friday 9am to 5pm, excluding UK bank holidays, please call Brighton Holistics on 01273 672 690 during office hours – Monday – Friday 9:00 am to 5:00 pm, excluding bank holidays, (Easter Holiday- Good Friday through to Tuesday after Easter – Christmas Holiday December 21 through to January 4) this may be completed quicker.
20 – Certification
All certificates are sent via email, once the learning outcomes have been achieved. Please make sure you keep copies of manuals and certificates as duplicates will not be issued.
21 – Cancellations (online courses)
Once you have received the online course, you have a 7-day cooling off period. However, once you have logged onto the course Portal, no refund will be issued, even if this falls within the first seven days.
22 – Course Timeframe
All online courses must be completed within 12 months; this includes the final assessment. Courses can only be deferred with the permission of Brighton Holistics, an extension will only be granted on medical grounds, and medical documentation will be required. You must apply via email to firstname.lastname@example.org for an extension.
23 – Marking Your Coursework
All submitted work is marked by a qualified Assessor and monitored by an IQA (Internal Quality Assurance). We aim to mark all coursework within twenty-one working days of submission. Your Learners Portfolio is marked continually during your course, so please upload work as you complete it, instead of uploading a large number of documents all at once. If there is going to be a delay in marking, we will endeavour to publish this information beforehand within the Learners Portal.
23.1 – Online Assessments
Each course has a final assessment which is completed via the online system.
The system will choose the theory questions and labelling questions for your assessment from a question bank, so we are not able to advise what will be in the assessment.
You cannot take the final assessment until you have met all the learning outcomes required to take the course. These are clearly explained in all our courses.
23.2 – If you are completing the Anatomy, Physiology and Pathology final assessment for a level 3 qualification, such as Body massage, Reflexology, Aromatherapy etc. this must be completed with an assessor observing your assessment and is completed online by using our online assessment program called “GoToMeeting”. If you are taking Anatomy and Physiology as a general knowledge subject, this does not need to be witnessed by the assessor.
Please note – ITEC and VTCT qualification exam have to be invigilated by an assessor and we are one of the few training schools who meet the requirements to allow you to complete your online assessment online in your own home and country. However, if you wish you can always come to our training venue in Brighton to complete the assessment. To be able to complete your final assessment online, you must have access to our assessment program called “GoToMeeting”.
Final assessment dates will be given to you once you have reached the needed learning outcomes and when you advise us that you are ready. You must notify us of your chosen exam date at least eight weeks before the final assessment exam date. Please note that if you are not taking your final assessment at Brighton Holistics, Brighton Holistics cannot be responsible for the assessment date given to you or the timeframe by other training establishments.
23.3 – It is the learns responsibility to make sure that all coursework is saved and backed up. Lost coursework is the reasonability of the learner, not Brighton Holistics. If you are completing your assessment with another ITEC or VTCT assessment centre, you must take your original Pathology assignments with you on your assessment day, failure to do this would mean you can’t sit your assessment.
23.4 – Please note that when you are completing your online assessments, you must make sure that you have a good Wi-Fi, 3g or 4g connection. If the signal keeps breaking, then your assessment will be cancelled, and you will have to reschedule your assessment. This will be classed as a failed assessment. You must also have access to a web camera. For further information on the program we use for assessment please click on this link. https://support.logmeininc.com/gotomeeting/help/join-a-test-session-g2m050001. You may be asked to download an app or software to give you full functionality. Your Assessment will also be recorded for assessment Invigilation purposes.
23.5 – Please note that a final assessment can only be taken once, an administration fee of £45 will be charged per additional assessment. Please note that this fee will be £100 for an ITEC or VTCT qualification. If you are completing your assessment at another ITEC or VTCT assessment, there’s cost may differ. The Learner would need to pay the chosen assessment centre fees and not Brighton Holistics.
All our courses are invigilated by an assessor to maintain the quality of the course and the qualification. Course certificates are normally issued within five working days after completing your final assessment. Office hours are Monday to Friday 9 am to 5 pm, excluding bank holidays. Please note that ITEC and VTCT and take three to four months for certification to be issued. This is not down to Brighton Holistics.
24 – Feedback
At the end of the course, you will be sent a feedback form via email. This is extremely important for us to make sure that we are offering the correct level of service. Please take the time to complete this as we value your comments.
25 – Complaints
If in the unlikely event, you feel you wish to make a complaint against Brighton Holistics, our complaints procedure can be found in your Learners Welcome Manual.
26.1 – Security
Brighton Holistics has been a victim of crime in the past. Anyone caught damaging or stealing property from these premises will have criminal proceedings brought against them. Please note that CCTV operates within the buildings and grounds of Brighton Holistics.
26.2 – Threatening, Intimidating and Unprofessional Behaviour
Please be aware that any form of threatening behaviour, including verbal or physical abuse, unprofessional behaviour, or being made to feel guilty will not be tolerated at Brighton Holistics, either in the classroom, on the telephone, email or social media. If the tutor believes that they or another student feels threatened or intimidated, you will be asked to leave the premises. If you refuse to leave, the police will be called, and the incident will be reported to your professional body. Your course will not be rearranged, and no refund will be offered under any circumstance.
27 – Pre-Course Reading
You will need Adobe Reader (pdf reader) to read the downloadable manuals; this can be downloaded by clicking here. All downloadable manuals can be read on any smartphone, tablet or computer.
Please download and read before the start of your course.
Complementary therapy, Beauty Courses, Reiki and Sports Therapy
If you require any help or advice regarding your training, please don’t hesitate to call Brighton Holistics on: –
01273 672 690 option 1 to book a course.
01273 672 690 option 2 if you have already booked a course.
01273 672 690 option 5 regarding your payment.
28.1 – Non-Course Related Products
We will process and despatch your order as quickly as possible. Please allow extra time during busy sale periods such as December. We do everything we can to meet the delivery times specified in this section. However, delivery times may occasionally be affected by factors beyond our control, and therefore, they cannot be guaranteed. We will inform you if we become aware of an unexpected delay.
28.2 – UK STANDARD: please allow 5-7 working days for delivery
- £3.95 on all orders up to the value of £35
- FREE on all orders of £35 plus
The appropriate delivery charge is shown at checkout. Very occasionally, different products in the same order may be delivered separately. If we are not able to provide all the products together, we will not charge you extra delivery costs.
28.3 – Returns
We will ask you to return the product and, within seven working days of our receipt of the returned goods, will refund your credit or debit card. Any refund due to a fault or other defect will include reimbursement of the applicable delivery charges. If you are not completely happy with your product for any other reason, you may return the product to us within seven working days of receipt for a full refund, but we shall not reimburse the cost of returning the product.
29 – Complaints Procedure
Brighton Holistics prides itself on the level of service we offer, however sometimes we do get thing wrong (we are human). If we have done something wrong, please tell us via our complaints procedure so that we can get things put right for you. For further information on this, please click here.
Please note that our terms and conditions are very clear, and we will not deviate from them.
Brighton Holistics reserves the right to change these terms and conditions at any time without prior notice. In the event that any changes are made, the revised terms and conditions shall be posted on this website immediately; all alteration are listed below.
Terms and Conditions last updated – 8 August 2019
Terms and Conditions Updates
- Update – 28/7/19 – 23.1, 23.2, 23.3 & 23.4 – Online assessment text updated.
- Update – 28/7/19 – 11.3 – Additional courses added to the course list
- Update – 16/4/19 – 3.1 – PayPal credit text added
- Update – 6/4/19 – 22, 23.5 & 26.2 – Text updated to make it easier to read and to be clearer.
- Update – 5/4/19 – 14.5 & 23.3 – Text added regarding backing up and saving coursework.
- Update – 2/04/19 – People with disabilities
- Update – 2/2/19 – 13.6 – Additional text added regarding course booking and confirmation
- Update – 28/1/19 – Complaint procedure added to the terms and conditions
- Updates – 21/1/19 – Assessment text 14.2 updated, Products used 13.8 updated
- Updates – 6/1/19 – Course time frames text 13.2 to 13.5 amended.
- Updates – 20/12/18 – Course time frame 13.5 level 5 added
Brighton Holistics is a Limited Company trading as Brighton Holistics the company registration number is 06890213