Booking Terms and Conditions

Booking Terms and Conditions for Brighton Holistics

You can book 24 hours a day on our web site, where you can pay via credit or debit card, PayPal (no PayPal account needed) or Bank Transfer. Please note that if you pay via bank transfer we will only hold the course open for you for 5 days so funds must be released within this time. If there is less than 7 day before the course start date a bank transfer payment will not be accepted. On the website, you have the option to pay the full course cost at the time of booking. We take credit or debit card bookings over the phone during office hours. To book a course a non-refundable deposit of 50% of the course fee must be paid, and the final payment must be made no later than fourteen days before the course start date. Once your deposit payment has been received an email will be sent to you confirming your place on the course and confirming the date(s) you have booked. Upon paying your 50% deposit, you agree to the terms and conditions of Brighton Holistics.

An invoice will be sent to you for your balance payment, this must be paid fourteen days before the course start date. Places are limited and on a first come first serve basis. Please make sure you keep copies of your receipts as duplicates will not be issued.

If you wish to make full payment by credit or debit card, please call Brighton Holistics on 01273 672 690 during office hours – Monday – Friday 9:00am to 5:00pm, excluding bank holidays, or visit our web site where bookings are available online 24hrs.

You will receive an email confirmation within three days. This email will include a PDF version of the Learners Welcome Manual (please click to download) and a Models Welcome Manual (please click to download) if your course requires a model (please see below for this information). If you book a course by calling the Brighton Holistics office the email will contain a Student Information Form which must to be completed and returned. This information is needed fourteen days before the course start date. If you book online the student form is completed at the time of checkout. It is extremely important that the information you give us is complete and correct. If you require any help with learning, this needs to be declared on the form. If you have an Educational Report Statement or an Educational Health Care Report/Plan, outlining your learning needs, this needs to be submitted prior to starting the course, so that the relevant help and support can be discussed and put in place. If we are not able to facilitate your requirements, we will work with you to help try find a suitable training school which will be able to facilitate your requirements. Learners who book a course agree to the Brighton Holistics Learners Agreement.

Important: Places cannot be confirmed until a 50% non-refundable deposit has been received and due to small classes, it is on a first come first served basis.

Final Payment: Once your deposit has been received, final payment for your course is to be paid no later than fourteen days before the start date. You can pay the whole course fee at time of booking if preferred. If payment isn’t made fourteen days before the course start day your place on the course may be terminated should the course be full and someone else wishes to take your place. You will be invoiced for the balance payment and it is the learner’s responsibility to make sure this is paid on the due date. Brighton Holistics reserves the right to pursue any non-payment legally.

Cancellation Policy 
In the unlikely event the course date you have chosen is cancelled by Brighton Holistics, you will be offered an alternative date. If you cannot attend this date, then Brighton Holistics will refund your deposit and/or all course fees that have been paid. Brighton Holistics will not be liable for any expenses incurred by the learner associated with joining that course.

Cancellations Payments

  • Due to limited places on our courses, all deposits are strictly non-refundable.
  • Courses cancelled within fourteen days of the course start date = 100% of the course fee will be forfeited
  • Courses cancelled more than fourteen days of the course = a credit note will be issued for 100% of any fees paid to be used on another course, but must be used within four months of issue.
  • If you chose not to complete for course once you have started for any reason, no refund will be given.

Please ensure that you are booking onto the correct course. Refunds will not be available to any learner who has started or completed a course, who then decides that it does not meet with their requirements.

Cancellations will only be dealt with during office hours Monday to Friday. 9am till 5pm, excluding bank holidays. If you email or telephone out of these office hours, the cancellation will be dealt with on the next working day. This will be the date the cancellation was received, and will be the date the admin office will work from.

Course Instalment Payments
If a payment plan is arranged between Brighton Holistics and the learner to fund a course this will be at 0% interest. The payment plan is set up at the time of paying the deposit and cannot be set up once the course has been confirmed. An invoice will be sent to you on the 1st of each month for the agreed amount and must be paid within 7 days. A loan agreement between Brighton Holistics and the learner must be signed. Attached to this loan agreement will be a copy of all the invoices and a breakdown of what invoice needs to be paid on what date. Proof of address must be supplied (copy of driving license or latest utility bill) when returning the loan agreement. Apart from sending your monthly invoice, Brighton Holistics will not chase you for your monthly payments. Any late payments will be liable for a 20% late payment fee.  All courses must be paid in full before the course start date unless otherwise agreed with Brighton Holistics. Once a payment plan is in place full payment must be made even if you decide to cancel the course or decide to leave the course before the course completion for whatever reason. Course fees cannot   be transferred to an alternate course or start date, but are non-refundable.  Please note that a loan agreement can only be put in place for people who live in the United Kingdom. Brighton Holistics reserves the right to pursue any non-payment legally.

The qualification gained from our short course will only be accepted for professional practice and insurance if the learner holds the prerequisites of a recognised accredited Level 3 or 4 Body Sports Massage / Aromatherapy / Reflexology / Beauty (level 2 or 3) qualification. Please also note that if you wish to study a level 3 qualification there are no pre-course requisites.

Please note that some one day courses or online courses, offered by other providers, in Massage, Aromatherapy, Reflexology and other practical therapies may not be recognised qualifications which means they do not meet the National Occupational Standard or Core Curriculum.

It is the learner’s responsibility to check with their insurance company and or professional body, that they hold the required pre-course requisites before attending a course at Brighton Holistics. It is NOT the responsibility of Brighton Holistics and Brighton Holistics will not be held liable for any fees incurred for training which is then not recognised by the learners’ insurance company due to not having the pre-course requirements.

License to Practice Therapy
Some London boroughs require therapists to have a license and specific qualifications (ie: FHT, VTCT, NVQ or Level 3). It is each student’s responsibility to check that the course they have booked onto will meet the requirements of their local council or any employer whom they wish to work for. This must be done before booking onto a training course as refunds are not available to any student who has started or completed a course, who then decides that it does not meet with their requirements.

Tutors and Courses
Brighton Holistics has male and female tutors and courses are open to both men and women. We are unfortunately unable to guarantee whether your course will be offered by a male or female tutor. If you explicitly do not wish to practice on a male or female client, then you may be required to provide your own model for your training.

Course Start Times

  • All courses start at 10.30am
  • All courses finish around 4.30pm
  • A Half day will finish at 2pm

Late Arrival
If, you find that you may be arriving late for a course, we require you to contact the Brighton Holistics as soon as possible. You must make contact before 10.30am (the start time for the course). If you arrive later than 30 minutes after your course start time, you may not be able to participate with the course and may be required to attend a future training date, where an additional fee of £80 will be charged. This is entirely at the discretion of Brighton Holistics. Please do your best to avoided lateness by checking the route to Brighton Holistics well in advance and researching alternative routes if delays seem likely. Note that by just entering the Postcode in a Sat Nav or Google Maps, you will not be taken directly to course location, you must enter the street number as well. Please see your welcome manual, which was e-mailed to you when you booked your course, for full directions and instructions on how to get to the course venue.

Photographing or Videoing (with I-phone, tablet or any other device)
Students are NOT PERMITTED to take pictures or to film fellow students, tutors or procedures on any courses at any time without the express permission of Brighton Holistics. If, due to a learning requirement, you wish to film any training, you must make Brighton Holistics aware of this before the start of your course so that we can discuss with your potential options in this regard. If any learner is found to be filming without permission, the learner will be asked to delete any images or film and to show proof that they have done it. If the learner continues to film after being asked not to, they will be asked to leave the training and no refund for the course will be offered.

General Contraindications (these apply to all courses)
Brighton Holistics reserves the right to withhold training if any of the following health and safety contraindications are present in any student or model who attends a training course. It is the responsibility of the student to check the contraindications listed below before booking a course. All the general contraindications apply to all students and models unless agreed with Brighton Holistics prior to the training date. If you require any advice on this these conditions please call us on 01273 672 690.

  • Fungal conditions (on the hands or feet), verrucae on the feet and/or warts on the hand. (These must be covered)
  • Pregnancy (all stages). If you are attending a pregnancy massage course your model must be past their first trimester.
  • Any physical disability or restriction of any kind, in any part of the body, which prevents free movement for delivering (and receiving of) the techniques of each training course.
  • ALL infectious diseases and ANY infectious condition such as Viruses, colds, cold sores, warts as well as bacterial infections such as impetigo, boils, conjunctivitis, sties, ringworm etc.
  • Under the influence of alcohol or drugs.
  • Extensive wounds, cuts, bruises or abrasions to hands and/or feet, or in any area of the body where the treatment will be performed.
  • Extensive (or recent/severe) inflammation anywhere in the body (including severe, localised sunburn).
  • Central nervous disorders, cerebral palsy, multiple sclerosis and Parkinson’s Disease, trapped, pinched or inflamed nerve.
  • Bulging or herniated disc.
  • Numbness, tingling or reduced sensitivity in the extremities or in any treatment area.
  • Thrombosis/embolism or phlebitis, recent stroke, haemorrhage or blood clots.
  • Excessively high or low blood pressure, dizziness and/or nausea.
  • Serious heart conditions/circulatory disorders/severe varicose veins.
  • Paranoia, psychosis or schizophrenia.
  • Osteoporosis, spondylitis, severe rheumatoid or osteoarthritis.
  • Any undiagnosed condition or illness.
  • Head lice or nits.
  • Recent head injury or neck injury (including whiplash).
  • Recent operations/surgery: anywhere in the body.
  • Diarrhoea and/or vomiting.

Requirements on the day 
Please bring a cold lunch with you (e.g. sandwiches, salad, etc.); we do not have any food preparation areas for the heating up of food, but we do have refrigeration facilities. Please avoid bringing food that has strong aromas as this is not only a training room, but also a treatment room.

  • Please bring some flip flops or other indoor shoes with you to wear around the treatment room.
  • Refreshments such as tea, fruit teas, coffee and water are all provide

Please also bring four large bath towels and one hand towel, these will be used by yourself during the practical training session. Please note that Brighton Holistics do not supply towels for training.

Towels will not be required if you are attending the following courses: –

  • First Aid
  • Seated Chair
  • Indian Head
  • Reiki courses
  • Working with Pre-Blended Oils
  • Aromatherapy Product Making

As training is given in small groups, learners will be required to bring a model for each day of the training course, for you to practice the treatment on. Learners do not practice treatments on each other as this reduces the learning time by half. The model would not be required until 1.15pm each day for the practical session. Please note that models are NOT permitted to sit through theory sessions. The reason for this is that the model can become a distraction to the other learners. It is the responsibility of the learner to supply the model NOT Brighton Holistics. Please note models must be over the age of 16.

With prior arrangement, models can sometimes be supplied at an additional cost of £20 per training day. This must be requested at the time of booking or with sufficient prior notice (14 days) before the course start date.

Models will be required for the following courses.

  • Advance / Deep Tissue Massage
  • Bamboo Massage
  • Candle Massage
  • Crystal Reflexology
  • Eye Lash and Brow Treatments
  • Hopi
  • Hot & Cold Stone Massage
  • Hot Stone Reflexology
  • Introduction to Reflexology
  • Introduction to Facials
  • Introduction to Massage
  • Introduction to Indian Head Massage
  • Lomi Lomi (Hawaiian)
  • Manual Lymphatic Massage*
  • Myofascial Release
  • Oncology Massage*
  • Pregnancy Massage (Please note for pregnancy massage your model does not need to be pregnant and can be male or female)
  • Revitalising Facial Massage
  • Qualification Refresh
  • Seated Chair Massage
  • Sugaring Treatments
  • Sports Tapping and Strapping
  • Subtle Energy Massage
  • Thai Herbal Compress
  • Thai Foot Massage
  • Threading Level 2
  • Waxing Level 2
    *Please note that MLD and Oncology Massage are the same course.

Models will only be required for the following courses if being taught on a one to one basis. Brighton Holistics will notify you if models are required if you are attending a qualification course.

  • Advanced Reflexology
  • Aromatherapy Level 3
  • Body Massage Level 3
  • Facials and Skin Care level 2
  • Indian Head Level 3
  • Manicure & Pedicure Level 2
  • Neuromuscular & Soft Tissue
  • Objective Physical Assessment
  • Posture Analysis & ROM
  • Reflexology Level 3
  • Reiki 2nd degree (day 2 only)
  • Sports Massage Level 3
  • Sports Massage Level 4
  • Swedish Body Massage Level 3
  • Trigger Point Therapy

Models are NOT needed for the following courses.

  • Introduction to Aromatherapy
  • Working with Pre Blended oils
  • Reiki First Degree
  • Reiki Accredited Practitioner
  • Reiki Master Practitioner
  • Reiki Master Teacher

Training Manuals, Case Studies and Certification
Brighton Holistics uses a computerised education system called a “Moodle” (we call this the Learners Portal) for all courses. This system is used across all education levels and is easy to use. You will need to have basic computer skills to use this system. An email will be sent to you on your training day giving you the information you need to access this system.

Training Manuals: Will be downloadable to each learner via their online Learning Portal. These manuals will be available to download for 60 days once your course has started. It will be the learner’s responsibility to download and save their training manuals within this time. Manuals can be read on all devices.

Case Studies: Each qualification course (level 2, 3 and 4) will require case studies. Short course may also require you to complete case studies to obtain a full diploma certificate. This information will be shown on the relevant course website page. All case studies will need to be uploaded to the Learners Portal. It is the learner’s responsibility to make sure that all work is saved and backed up. Once the learning outcomes have been achieved and you have completed your course, the Learners Portal will be saved and archived and you will no longer have access to this course.

Certification: You will be required to upload a copy of your Level 3 qualification to the Learners Portal, before certification can be issued. This is a requirement from the course accreditor. It is the learners’ responsibility to ensure they have the required pre-course requisite before booking onto a course.

Certification for your course will be emailed to you once you have met the learning outcomes.

If you complete a Short Diploma / CPD course, but choose to complete with a CPD certificate, we will not be able to offer a diploma certificate after the CPD certificate has been issued. For further information on the difference between CPD and Diploma certification please click here.

Please make sure you keep copies of manuals and certificates as duplicates will not be issued.

Please also note that if you fail to log in to the system for 60 days, the system automatically removes you, and all uploaded work and grades will be deleted. It is the learners’ responsibility to log in and keep the system updated, not Brighton Holistics. Brighton Holistics will not be responsible for work which is lost or deleted.

Course Timeframe – Short CPD and Diploma Courses 
All short courses which require case studies must be completed within 2 months (60 days) of your course start date. The course can only be extended by 6 months after the original 2 months. There will be a £40 administration fee for extending your course. After this time, you will be required to start the course again at your expense.

Course Timeframe – Level 3 Qualifications
Course work must be completed within the 10 month allotted timeframe. Courses can only be deferred with the express permission of Brighton Holistics. You must apply in writing for an extension and documentation may be required from you for this. There will be an £80 administration fee for extending your course. If the course over runs and goes over a 12 month period from the course start date you will be required to attend additional training and will be required to pay for this time. The course can only be extended to a maximum of 18 months from your original course start date. After this time, you will be required to start the course again at the full current course price.

Course Timeframe – Level 2 Beauty Qualifications
Course work must be completed within the 2 month allotted timeframe. Courses can only be deferred with the express permission of Brighton Holistics. You must apply in writing for an extension and documentation may be required from you for this. There will be an £80 administration fee for extending your course. If the course over runs and goes over a 6 month period from the course start date you will be required to attend additional training and will be required to pay for this time. The course can only be extended to a maximum of 12 months from your original course start date. After this time, you will be required to start the course again at the full current course price.

Assessments For Level 2, 3 and 4 Qualifications
All the prices shown on the Brighton Holistics website include Vat and one final assessment.

Please do not arrive more than 5 minutes early for your assessment. If you are more than 5 minutes late this will be an instant fail and you will be invited to retake. An £120 administration fee will be applied if this happens.

Please make sure that you arrive ready for your assessment. Therapy dress and professional standards must be adhered to during your assessment and you must arrive ready for the assessment. Nail varnish and false nails must be removed before any assessment.

Please note once your assessment has been confirmed your assessment cannot be cancelled, as the assessor and external assessor have been booked and confirmed. If you fail to turn up or cancel your assessment this will result in an £120 cancelation fee being applied. Assessment dates are set by the internal assessor, external assessor and external verifier not Brighton Holistics.

Please note that attending the assessment does not mean that you have passed, your assessment will be made up of three parts; practical, theory underpinning knowledge  and observation. If you do not meet the required level, you will be asked to return for extra training and to take another assessment.  There will be a fee of £80 for this additional assessment which will take place on the next planned assessment date.

Please note that the assessment can be stopped at any time by the client/model or the assessor if either feels that the standards are not being met. The reasons for stopping the assessment will be explained and documented on the assessment paperwork. Some assessments will be recorded. Lost coursework is the reasonability of the learner not Brighton Holistics.

Please bring with you four large towels to use during the treatment along with a blank copy of your consultation form and aftercare documents.

After you have completed the practical and theory assessment you will be notified within seven working days of your assessment date whether or not you have met the required level to pass. Your mark will be a pass or fail.

Your completed portfolio must be ready for the assessment day. All modules of your course must be completed, nothing can be outstanding.  Please make sure that everything is uploaded two days before your assessment date. On the day of your assessment your portfolio will be locked and you will no longer have access to it.

Please make sure that you bring your login details for the online portal, so that you can complete your A&P and final assessments.

Correction & Clarification
Every effort has been made to ensure that the information and advice given in all training courses is accurate and up to date. Whilst the information and advice given throughout is believed to be true and accurate at the time of production, Brighton Holistics cannot accept any legal responsibility or liability for any errors or omissions that may be made. Brighton Holistics accepts no responsibility or liability whatsoever for the accuracy of the information, conclusions that may be drawn from it, or how the information is interpreted and implemented. This is the basis on which the information is presented and the courses offered.

All rights are reserved. The copying or reproducing of any of the content of this website or training material is strictly prohibited without prior consent. The content of all Brighton Holistics training material, even when unbranded, remains strictly under the ownership and copyright of Brighton Holistics and may not be copied or duplicated by any means without explicit permission from Brighton Holistics. All intellectual rights to all Brighton Holistics products remain strictly with Brighton Holistics.

Permissible Use of Training and Training Manuals
Brighton Holistics offers practitioner training courses to leaners providing them with the skills for delivering therapy. Our courses are not designed or intended to permit students to offer training themselves. All course materials are strictly intended for reference purposes when delivering therapy. The unauthorised copying, distribution or other use of training manuals or materials is a serious breach of copyright.

Brighton Holistics is registered with data protection and follow the guidelines set in accordance with the Data Protection Act 1998 to protect your rights. Any personal details obtained through our course booking procedure will NOT be sold, rented, leased or disclosed to others.

Brighton Holistics accepts no liability for the content or practices of any websites that may be linked to or through this site or embedded in any of the training portals. Such links are maintained “as is” for information purposes only and Brighton Holistics does not, therefore, necessarily approve of or endorse the content of those sites.

Online Course Bookings & Learners Portal

System Service Level       
Brighton Holistics products are hosted securely with a licensed Moodle Partner. Brighton Holistics has a service level agreement with the Moodle Partner that states that the hosting environment shall normally be available on a 24×7 basis with a 99.8% uptime guarantee. This excludes scheduled downtime that is occasionally required for upgrades and is agreed with Brighton Holistics in advance. The system is very stable, and downtime is extremely rare however, should the Moodle service be lost for a period of time due to circumstances beyond the control of Brighton Holistics, Brighton Holistics takes no responsibility whatsoever for any loss of business or earnings and will not under any circumstances be liable for any costs, losses or inconvenience incurred directly or indirectly from the downtime.

We endeavour to register all training courses within 24 to 48 hours of taking the booking. If a booking is made during normal office hours – Monday – Friday 9:00am to 6:00pm, excluding UK bank holidays, this may be completed quicker.

All certificates are sent via email, once the learning outcomes have been achieved. Please make sure you keep copies of manuals and certificates as duplicates will not be issued.

Cancellations (online courses)
Once you have received the online course you have a 7 day cooling off period. However, once you have logged onto the course Portal, no refund will be issued, even if this falls within the first 7 days.

Course Timeframe
All online courses must be completed within 12 months. Courses can only be deferred with the permission of Brighton Holistics. You must apply in writing for an extension and documentation may be required from you for this.

Marking Your Coursework
All submitted work is marked by a qualified Assessor and monitored by an IQA (Internal Quality Assurance). We aim to mark all coursework within ten working days of submission. Your Learners Portfolio is marked continually during your course, so please upload work as you complete it, instead of uploading a large number of documents all at once. If there is going to be a delay in marking, we will endeavour to publish this information beforehand within the Learners Portal.

Online Assessments
Each course has a final assessment which is completed via the online system.

The system will choose the theory questions and labelling questions for your assessment from a question bank, so we are not able to advise what will be in the assessment.

You cannot take the final assessment until you have met all the learning outcomes required to take the course. These are clearly explained in all our courses.

If you are completing the Anatomy and Physiology final assessment for a level 3 qualification, such as Body massage, Reflexology, Aromatherapy etc. this must be completed with an assessor observing your assessment, and is completed online by using Facetime or Skype. Once you are ready to take your assessment, please email the Brighton Holistics Administration Office on admin@brightonholistics to schedule a time. If you are taking Anatomy and Physiology as a general knowledge subject this does not need to be witnessed by the assessor.

Please note that when you are completing your online assessments you must make sure that you have a good Wi-Fi, 3g or 4g connection. If the signal keeps breaking then your assessment will be cancelled and you will have to reschedule your assessment. This will be classed as a failed assessment.

Please note that a final assessment can only be taken once, an administration fee of £40 will be charged per additional assessment.

All our courses are invigilated by an assessor to maintain quality of the course and the qualification. Course certificates are normally issued within 5 working days after completing your final assessment. Office hours are Monday to Friday 9am to 5pm, excluding bank holidays.

At the end of the course you will be sent a feedback form via email. This is extremely important to us to make sure that we are offering the correct level of service. Please take the time to complete this as we value your comments.

If, in the unlikely event, you feel you wish to make a complaint against Brighton Holistics, our complaints procedure can be found in your Learners Welcome Manual.

Brighton Holistics has been a victim of crime in the past. Anyone caught damaging or stealing property from these premises will have criminal proceedings brought against them. Please note that CCTV operates within the buildings and grounds of Brighton Holistics.

Threatening, Intimidating and Unprofessional Behaviour
Please be aware that any form of threatening behaviour, including verbal or physical abuse, or unprofessional behaviour will not be tolerated at Brighton Holistics. If the tutor believes that they or another student feels threatened or intimidated, you will be asked to leave the premises. If you refuse to leave, the police will be called and the incident will be reported to your professional body. Your course will not be rearranged and no refund will be offered under any circumstance.

Pre-Course Reading

Adobe Reader

Get Adobe ReaderYou will need Adobe Reader (pdf reader) to read the downloadable manuals; this can be downloaded by clicking here. All downloadable manuals can be read on any smartphone, tablet or computer.

Please download and read before the start of your course.

Complementary therapy, Beauty Courses

Learners Welcome Manual        Models Welcome Manual

If you require any help or advice regarding your training, please don’t hesitate to call Brighton Holistics on: –

01273 672 690 optionto book a course.
01273 672 690 optionif you have already booked a course.
01273 672 690 optionregarding your payment.

Non Course Related Products 

We will process and despatch your order as quickly as possible. Please allow extra time during busy sale periods such as December. We do everything we can to meet the delivery times specified in this section. However, delivery times may occasionally be affected by factors beyond our control and therefore they cannot be guaranteed. We will inform you if we become aware of an unexpected delay.

UK STANDARD: please allow 5-7 working days for delivery

  • £3.95 on all orders up to the value of £35
  • FREE on all orders of £35 plus

The appropriate delivery charge is shown at checkout. Very occasionally, different products in the same order may be delivered separately. If we are not able to deliver all the products together we will not charge you extra delivery costs.


We will ask you to return the product and, within 7 working days of our receipt of the returned goods, will refund your credit or debit card. Any refund due to a fault or other defect will include reimbursement of the applicable delivery charges. If you are not completely happy with your product for any other reason, you may return the product to us within 7 working days of receipt for a full refund but we shall not reimburse the cost of returning the product.